At CocoBeige, we strive to provide you with a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. Please take a moment to review our shipping policy to understand how we process and deliver your packages.
Order Processing Time
Once you place an order with us, please allow 2-5 business days for us to process and prepare your items for shipment. Our dedicated team meticulously inspects each item to ensure it meets our standards of quality and style.
Shipping Options and Rates
We offer standard shipping for a flat rate of $7 per package. However, we also provide free shipping on all orders over $79 USD. This means that when you reach the $79 threshold, you can enjoy the convenience of having your items delivered to your doorstep without any additional shipping charges.
Shipping Chart
Delivery Time
Once your package has been processed and shipped, you can expect it to arrive within the following timeframes:
Please note that these delivery times are estimates and may vary depending on your location and any unforeseen circumstances that may arise during transit.
Address Corrections
We take great care in ensuring that your orders are processed accurately and efficiently. However, it is important to note that we cannot be held responsible for any issues that may arise due to incorrect or incomplete addresses provided by our customers.
Address accuracy is crucial in ensuring that your package is delivered to the intended recipient in a timely manner. We strongly advise all our customers to double-check the shipping address before finalizing their purchase. This includes verifying the correct spelling of street names, apartment or suite numbers, and postal codes.
In the event that an incorrect or incomplete address is provided, we will make every effort to assist you in resolving the issue. However, any additional costs incurred, such as return shipping fees or re-delivery charges, will be the responsibility of the customer.
We understand that mistakes can happen, and we are here to support you. If you realize that you have provided an incorrect or incomplete address after placing your order, please contact our customer service team as soon as possible atcontact@cocobeigestudio.com. While we cannot guarantee that we will be able to make changes to the address, we will do our best to assist you in any way we can.
It is important to note thatonce an order has been shipped, we are unable to make any changes to the address. In such cases, if the package is returned to us due to an incorrect address, we will process a refund for the items purchased, excluding any shipping fees.
Tracking Your Order
Once your package has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. Simply click on the tracking link provided in the email to access the tracking information. For more information, check out our shipment tracking page for additional answers to your questions.
International Shipping
We are delighted to offer international shipping to our customers around the world. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. We recommend contacting your local customs office for more information on any potential charges that may apply to your order.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at contact@cocobeigestudio.com.
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